Customize & Train
      Back to home
      1. alby Knowledge base
      2. Customize & Train

      Monitor Inbox

      Monitor every customer chats in the Inbox, generate ideas for Rules & Documents.

      1. Select Inbox from Admin
      2. See all customer chats
      3. See Response Details to understand how alby is generating the response

      Group 36

      Tip: Use the inbox to uncover opportunities for new Rules or Documents.