Monitor your conversations with the alby Inbox
Capture real-time conversations from your site and track the quality of responses
The alby Playground
Test different questions for your products with the alby Playground
Group customer questions by theme with Theme Analysis
Organize customer feedback into actionable insights with theme analysis. Group questions by category, track conversion rates, and identify gaps in your customer outreach strategy.
Response tags
Track and evaluate your customer service responses with alby's automatic tagging system. Filter by tags, monitor resolution status, and identify training opportunities.