The response tagging system helps you track and evaluate alby's answers to customer questions about your brand's products and services.
alby automatically tags each alby response for your review and analysis.
Tags categorize responses by subject matter, such as Assembly, Installation and Warranty.
New responses are processed for classification at midnight UTC, so responses from the current day will be tagged the following day. Each response can receive multiple tags.
View tagged responses
To view tagged responses, go to your 
Inbox. Tags appear under each message preview.
To filter by specific tags, click Filter. You can select one or multiple tags to narrow down the results.
The following table shows each possible tag for the responses.
| Tag Name | Description | Example |
|---|---|---|
refusal | The response declines or is unable to answer a question. | Response: "I'm sorry, I can't provide that information." or "I don't know the answer to that question." |
returns | The response is related to return policies, processes, conditions, or any aspect of returning or no longer wanting a product. | "You can return the product within 30 days for a full refund." |
order | The response is related to orders or shipments including inquiries about order status, tracking information, shipping details, delivery times or any related shipping topics. | "Orders ship within 3 business days." |
warranty | The response is related to warranties or guarantees including warranty terms, coverage, claims processes or guarantees. | “This product has a 30-day warranty.” |
instructions | The response is related to or provides information or instructions on how to assemble, set up, install or care for a product. | “Assembly is easy, and usually takes one hour.” |
rewards | The response is related to a loyalty or rewards program, points, benefits or any related inquiries. | “To view your rewards balance, navigate to brand.com/rewards.” |
How to use tags
By reviewing tags, you can identify areas where alby needs more context or training.
Regular review of tagged responses can also help identify areas where your customers frequently have questions. This allows you to address these issues by updating product descriptions, rules, or documents.
For example, if you notice many responses with the Refusal tag about installation, this may indicate a need to upload installation guides for your products to provide customers with relevant information.