Actions (previously called skills) define how the alby Agent can respond to customer inquiries.
They help guide and influence how your alby Agent uses your defined Playbook. The Actions you can enable for each Agent include:
- Comparison
- Review Summaries
- Co-Purchase
- Product Search
- Best Sellers
Once an Action is enabled in the Actions tab, use them within a Playbook by typing /Action, for example:
“Use /ProductFinder to help the customer narrow down suitable ski or snowboard options based on their needs.”
Turn on Actions
- In the alby dashboard, click
Agents. - Select an Agent to modify.
- Navigate to the Actions section.
- Toggle any Actions this Agent could use in responses to customers.
- Click the caret to learn more about each Action.
Agents.