New Articles

31. Monitor your conversations with the alby Inbox

    Created On: 04/21/2025 in The alby Platform Test and QA
    Capture real-time conversations from your site and track the quality of responses

32. Importing your product data feed into alby

    Created On: 04/21/2025 in The alby Platform Add knowledge
    Learn how to import and manage your product catalog in alby using CSV feeds. Set up SFTP access, structure files correctly, and use delta feeds efficiently.

33. Add company and product documents to alby

    Created On: 04/21/2025 in The alby Platform Add knowledge
    Improve customer interactions by importing product documents into alby. Categorize for precision and assign to products for optimized responses.

34. Add an alby Experience to your site

    Created On: 04/21/2025 in The alby Platform Configure alby on your site
    Embed different types of conversations into your site, called Experiences

35. Guardrails and branding your alby widgets

    Created On: 04/21/2025 in The alby Platform Create guardrails
    Learn how to customize alby's voice and tone using Rules and Global Guidelines to match your brand and improve customer experience.

36. Customize alby's look and feel Updated

    Created On: 04/21/2025 in The alby Platform Configure alby on your site
    Customize your alby widget to match brand styling, color scheme, and preferred settings

37. A/B Testing alby

    Created On: 04/21/2025 in The alby Platform Analytics
    How to A/B test alby on your site

38. Access alby analytics

    Created On: 04/21/2025 in The alby Platform Analytics
    How to view and understand your alby analytics

39. March 2025: Release notes

    Created On: 04/21/2025 in Release Notes
    Discover new mobile widget button layouts and category-level product assignment features in the latest platform updates to enhance your workflow efficiency.

40. February 2025: Release notes

    Created On: 04/21/2025 in Release Notes
    What's new for alby in February 2025.

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