New Articles

  1. Define how alby responds with Playbooks

    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
  2. June 2025: Release notes

    Discover alby's latest platform updates including new Playbooks for AI Agents, Stamped integrations, enhanced analytics, and improved customization options.
  3. May 2025: Release notes

    Create alby Experiences, which allows your customers to interact with alby in new and different ways.
  4. Response tags

    Track and evaluate your customer service responses with alby's automatic tagging system. Filter by tags, monitor resolution status, and identify training opportunities.
  5. alby Support help

    How to contact the alby support team
  6. April 2025: Release notes

    Enhance your customer experience with alby's new Okendo integration, enabling seamless Q&A and review management for your platform.
  7. Enable the Check compatibility action

    Learn how to set up product compatibility checking to help customers find matching items, reduce returns, and improve shopping experience with CSV file mapping.
  8. Getting Started Guide

    Alby is an embeddable AI agent that anticipates and answers customers’ questions to drive sales on your website. It uses conversational AI to answer customers’ freeform and predicted questions to improve website conversation, using information fro...
  9. Shopify Install & Launch Full Walkthrough

    This video will walk you through the full process of installing and launching alby on your Shopify storefront
  10. Install alby's Shopify App

    Installing alby's Shopify app will automatically connect your product catalog with alby's Admin.