New Articles

  1. July 2025: Release notes

    Discover new alby features including customizable Single Button prompts, Product Advisor actions, smart recommendations, and performance-based pricing updates.
  2. Managing Guided Questionnaire's questions to optimize the customer experience

    Customize guided questionnaire questions to help customers find the right products. Edit, add, or remove questions for your catalog categories.
  3. Actions: Enabling alby Agent capabilities

    Enable Actions at the agent and experience levels to control your alby Agent's capabilities and initial customer prompts.
  4. Create alby AI Agents focused on each part of your site

    Learn how to effectively manage and customize alby Agents for your Experiences
  5. Define how alby responds with Playbooks

    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
  6. June 2025: Release notes

    Discover alby's latest platform updates including new Playbooks for AI Agents, Stamped integrations, enhanced analytics, and improved customization options.
  7. May 2025: Release notes

    Create alby Experiences, which allows your customers to interact with alby in new and different ways.
  8. Response tags

    Track and evaluate your customer service responses with alby's automatic tagging system. Filter by tags, monitor resolution status, and identify training opportunities.
  9. alby Support help

    How to contact the alby support team
  10. April 2025: Release notes

    Enhance your customer experience with alby's new Okendo integration, enabling seamless Q&A and review management for your platform.