Popular Articles

  1. Getting Started Guide

    Last Updated: 05/20/2025
    Alby is an embeddable AI agent that anticipates and answers customers’ questions to drive sales on your website. It uses conversational AI to answer customers’ freeform and predicted questions to improve website conversation, using information fro...

  2. Add reviews and customer Q&As to your alby responses

    Last Updated: 08/08/2025 in The alby Platform Integrations
    Integrate customer Q&As, reviews, and your knowledge base to alby’s database

  3. Assisted conversion pricing

    Last Updated: 07/14/2025 in Launch on Shopify
    Discover alby's outcome-based pricing model for self-serve brands. Track assisted conversions and manage costs easily.

  4. Guardrails and branding your alby widgets

    Last Updated: 08/21/2025 in The alby Platform Create guardrails
    Learn how to customize alby's voice and tone using Rules and Global Guidelines to match your brand and improve customer experience.

  5. Add an alby Experience to your site

    Last Updated: 08/19/2025 in The alby Platform Configure alby on your site
    Embed different types of conversations into your site, called Experiences

  6. Add alby Experiences to your Shopify store

    Last Updated: 08/13/2025 in Launch on Shopify
    Learn how to add and configure alby's interactive Experiences to your Shopify store, including chat widgets and product page tools.

  7. Add company and product documents to alby

    Last Updated: 07/25/2025 in The alby Platform Add knowledge
    Improve customer interactions by importing product documents into alby. Categorize for precision and assign to products for optimized responses.

  8. Setting up alby on your website

    Last Updated: 08/21/2025 in Getting Started Guide
    The following information is only for brands that do not  integrate with Shopify. If you use Shopify for your storefront, see the Launch on Shopify category .  The first step in getting alby on your website is to insert the alby Website Integra...

  9.  Shopify Install & Launch Full Walkthrough

    Last Updated: 07/30/2025 in Launch on Shopify
    This video will walk you through the full process of installing and launching alby on your Shopify storefront

  10. Define how alby responds with Playbooks

    Last Updated: 09/09/2025 in The alby Platform Configure alby on your site
    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
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