Alby is an embeddable AI agent that anticipates and answers customers’ questions to drive sales on your website. It uses conversational AI to answer customers’ freeform and predicted questions to improve website conversation, using information fro...
Organize customer feedback into actionable insights with theme analysis. Group questions by category, track conversion rates, and identify gaps in your customer outreach strategy.
The following information is only for brands that do not integrate with Shopify. If you use Shopify for your storefront, see the Launch on Shopify category . The first step in getting alby on your website is to insert the alby Website Integ...
The alby customer support handoff feature enables your AI agent to transfer conversations to human support agents through your customer support platform. When a customer needs assistance beyond what alby can provide, the feature allows smooth transi...