Popular Articles

  1. Customize alby's look and feel

    Customize your alby widget to match brand styling, color scheme, and preferred settings
  2.  Shopify Install & Launch Full Walkthrough

    This video will walk you through the full process of installing and launching alby on your Shopify storefront
  3. Actions: Enabling alby Agent capabilities

    Enable Actions at the agent and experience levels to control your alby Agent's capabilities and initial customer prompts.
  4. Monitor your conversations with the alby Inbox

    Capture real-time conversations from your site and track the quality of responses
  5. alby Support help

    How to contact the alby support team
  6. Enable the Check compatibility action

    Learn how to set up product compatibility checking to help customers find matching items, reduce returns, and improve shopping experience with CSV file mapping.
  7. Access alby analytics

    How to view and understand your alby analytics
  8. How do I access alby through Shopify?

    How to access the alby UI via Shopify
  9. Response tags

    Track and evaluate your customer service responses with alby's automatic tagging system. Filter by tags, monitor resolution status, and identify training opportunities.
  10. Importing your product data feed into alby

    Learn how to import and manage your product catalog in alby using CSV feeds. Set up SFTP access, structure files correctly, and use delta feeds efficiently.