Track and evaluate your customer service responses with alby's automatic tagging system. Filter by tags, monitor resolution status, and identify training opportunities.
Discover how alby Context enhances customer conversations by leveraging browsing history, cart items, and search data to create personalized AI interactions.
Learn how to import and manage your product catalog in alby using CSV feeds. Set up SFTP access, structure files correctly, and use delta feeds efficiently.
The alby Help Center widget provides customers with an AI support experience on your website. Typically placed on your help or FAQ page, it allows customers to ask questions about customer service topics like shipping, returns, warranties, and accou...