Inbox
- The tags available in conversations have been updated to be customer service-focused.
- Resolution Status is a new field for conversations, allowing you to know if a thread may require more followup.
- Response Details have been updated to include any actions taken by your alby agent.
Experiences
While the alby buttons are generating, you can display a blank text box so customers can ask their own questions.
Knowledge
Your alby agent can now provide citations to customers when it references documents.