July 2025: Release notes

Experiences

When using a Single Button widget, you now can customize the the prompt sent to the LLM, independent of the text shown to customers. 

Agents

  • The Product Advisor action is now available. It guides customers through the sales process to help them find products that best suits their needs.
  • The Recommendation actions are now available. These features help deliver smarter product suggestions to customers through Best Sellers, Co-purchase, and Co-view options.

Knowledge

  • Survey Questions now display pre-generated questions and answers that are used when a customer asks about finding a product in a specific category.
  • alby Context now automatically captures customer interactions, such as product browsing, searches, and purchases, to create more helpful responses without any additional setup.
  • alby Context is in beta and only currently available for brands integrating alby with Shopify.

Other feature releases

Self-serve clients now operate on a performance-based pricing model, based on assisted conversions.