New Articles

  1. July 2025: Release notes

    Discover new alby features including customizable Single Button prompts, Product Advisor actions, smart recommendations, and performance-based pricing updates.
  2. Actions: Enabling alby Agent capabilities

    Configure Actions for your alby Agent to compare products, check compatibility, recommend items, and provide personalized responses.
  3. Create alby AI Agents focused on each part of your site

    Learn how to effectively manage and customize alby Agents for your Experiences
  4. Define how alby responds with Playbooks

    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
  5. Response tags

    The response tagging system helps you track and evaluate alby's answers to customer questions about your brand's products and services. alby automatically tags each alby response for your review and analysis. Tags categorize responses by subject m...
  6. June 2025: Release notes

    Discover alby's latest platform updates including new Playbooks for AI Agents, Stamped integrations, enhanced analytics, and improved customization options.
  7. alby Support help

    How to contact the alby support team
  8. Enable the Check compatibility action

    Learn how to set up product compatibility checking to help customers find matching items, reduce returns, and improve shopping experience with CSV file mapping.
  9. Getting Started Guide

    Alby is an embeddable AI agent that anticipates and answers customers’ questions to drive sales on your website. It uses conversational AI to answer customers’ freeform and predicted questions to improve website conversation, using information fro...
  10. May 2025: Release notes

    Create alby Experiences, which allows your customers to interact with alby in new and different ways.