New Articles

  1. Define how alby responds with Playbooks

    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
  2. June 2025: Release notes

    Filter your Inbox by customer responses.
  3. Response tags

    The response tagging system helps you track and evaluate alby's answers to customer questions about your brand's products and services. alby automatically tags each alby response for your review and analysis. Tags categorize responses by subject m...
  4. May 2025: Release notes

    Create alby Experiences, which allows your customers to interact with alby in new and different ways.
  5. alby Support help

    How to contact the alby support team
  6. Enable the Compatibility Check action

    The Compatibility Check action helps customers find products that are compatible with each other. This feature saves customers’ time by allowing customers to research and purchase all compatible items at once, or allows customers to find the exac...
  7. Getting Started Guide

    Alby is an embeddable AI agent that anticipates and answers customers’ questions to drive sales on your website. It uses conversational AI to answer customers’ freeform and predicted questions to improve website conversation, using information fro...
  8. April 2025: Release notes

    Okendo integration added for review integrations
  9. Shopify Install & Launch Full Walkthrough Updated

    This video will walk you through the full process of installing and launching alby on your Shopify storefront
  10. Install alby's Shopify App

    Installing alby's Shopify app will automatically connect your product catalog with alby's Admin.