New Articles

  1. Group customer questions by theme with Theme Analysis

    Created On: 03/30/2026 in The alby Platform Test and QA
    Organize customer feedback into actionable insights with theme analysis. Group questions by category, track conversion rates, and identify gaps in your customer outreach strategy.

  2. February 2026: Release notes

    Created On: 03/04/2026 in Release Notes
    Integrations Emplifi has been added as an integration option for reviews. 

  3. January 2026: Release notes

    Created On: 01/29/2026 in Release Notes
    Engage customers proactively with outbound messages. Take control of conversations instead of waiting for inbound inquiries.

  4. Engage customers at the right moment with targeted alby Outbound Messages

    Created On: 01/15/2026 in The alby Platform Configure alby on your site alby capabilities
    Engage customers proactively with alby Outbound Messages. Guide visitors toward conversion with targeted prompts, sales alerts, and product recommendations.

  5. Show document citations in alby responses

    Created On: 12/16/2025 in The alby Platform Add knowledge
    Control which documents your AI agent cites as sources. Learn how to manage document visibility and transparency settings in alby.

  6. December 2025: Release notes

    Created On: 12/10/2025 in Release Notes
    Discover key updates to alby's inbox, experiences, and knowledge features. Manage conversations efficiently with new customer service tags, resolution status tracking, and agent action details.

  7. Customize your alby Agent's language to match your customers

    Created On: 11/17/2025 in The alby Platform Create guardrails
    Customize your alby Agent's language settings to serve customers worldwide.

  8. November 2025: Release notes

    Created On: 11/11/2025 in Release Notes
    Shopify MCP integration enables seamless product search and cart management, while new default Actions and Comparison feature enhance shopping experiences.

  9. Connect your Shopify store to alby and let your AI agent help customers shop

    Created On: 11/07/2025 in Launch on Shopify
    Connect your Shopify storefront to alby and let your AI agent search products, manage carts, and assist customers automatically.

  10. Turn product questions into sales with alby's Comparison Action

    Created On: 11/06/2025 in The alby Platform Configure alby on your site alby capabilities
    Help customers compare products side-by-side with detailed tables.
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