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Learn how to effectively manage and customize alby Agents for your Experiences
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Enable and use Actions in your alby Agents to enhance customer interactions
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Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
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Created On: 06/11/2025
in Release Notes Filter your Inbox by customer responses.
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The response tagging system helps you track and evaluate alby's answers to customer questions about your brand's products and services. alby automatically tags each alby response for your review and analysis. Tags categorize responses by subject m...
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Created On: 06/03/2025
in Release Notes Create alby Experiences, which allows your customers to interact with alby in new and different ways.
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Created On: 05/20/2025
How to contact the alby support team
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The Compatibility Check skill helps customers find products that are compatible with each other. This feature saves customers’ time by allowing customers to research and purchase all compatible items at once, or allows customers to find the exact...
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Created On: 05/08/2025
Alby is an embeddable AI agent that anticipates and answers customers’ questions to drive sales on your website. It uses conversational AI to answer customers’ freeform and predicted questions to improve website conversation, using information fro...
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Created On: 05/20/2025
in Release Notes Okendo integration added for review integrations