New Articles

  1. Customize your alby Agent's language to match your customers New

    Customize your alby Agent's language settings to serve customers worldwide.
  2. November 2025: Release notes New

    Shopify MCP integration enables seamless product search and cart management, while new default Actions and Comparison feature enhance shopping experiences.
  3. Connect your Shopify store to alby and let your AI agent help customers shop New

    Connect your Shopify storefront to alby and let your AI agent search products, manage carts, and assist customers automatically.
  4. Turn product questions into sales with alby's Comparison Action

    Help customers compare products side-by-side with detailed tables.
  5. Enable AI-powered customer support with the Help Center widget

    The alby Help Center widget provides customers with an AI support experience on your website. Typically placed on your help or FAQ page, it allows customers to ask questions about customer service topics like shipping, returns, warranties, and accou...
  6. Connect customers to human support team

    The alby customer support handoff feature enables your AI agent to transfer conversations to human support agents through your customer support platform. When a customer needs assistance beyond what alby can provide, the feature allows smooth tran...
  7. October 2025: Release notes

    Enhance your customer conversations with alby Context using browsing history and cart data, plus track orders seamlessly with new AfterShip integration.
  8. September 2025: Release notes

    Discover how to provide publicly accessible URLs for alby to scrape and extract information, plus explore new categorization options for your documents.
  9. August 2025: Release notes

    Create custom quiz-like experiences with Guided Questionnaire widgets to help your customers discover products more effectively and boost engagement.
  10. Information collection and integrations used by alby

    Learn how alby collects personal information and integrates with platforms to enhance your customer experience.