Popular Articles

  1. Enable AI-powered customer support with the Help Center widget

    Last Updated: 10/22/2025 in The alby Platform Configure alby on your site alby capabilities
    The alby Help Center widget provides customers with an AI support experience on your website. Typically placed on your help or FAQ page, it allows customers to ask questions about customer service topics like shipping, returns, warranties, and accou...

  2. Product Description Writer overview

    Last Updated: 01/20/2026 in The alby Platform Configure alby on your site
    Use AI to automatically rewrite product descriptions to answer the top questions that drive customers

  3. Leveraging Co-purchase and Co-view actions

    Last Updated: 09/09/2025 in The alby Platform Configure alby on your site alby capabilities
    alby's recommendation actions help deliver smarter product suggestions to customers, including Best Sellers, Co-purchase, and Co-view features.

  4. Customize your alby Agent's language to match your customers

    Last Updated: 11/18/2025 in The alby Platform Create guardrails
    Customize your alby Agent's language settings to serve customers worldwide.

  5. Managing Guided Questionnaire's questions to optimize the customer experience

    Last Updated: 03/05/2026 in The alby Platform Configure alby on your site
    Customize guided questionnaire questions to help customers find the right products. Edit, add, or remove questions for your catalog categories.

  6. Engage customers at the right moment with targeted alby Outbound Messages

    Last Updated: 01/20/2026 in The alby Platform Configure alby on your site alby capabilities
    Engage customers proactively with alby Outbound Messages. Guide visitors toward conversion with targeted prompts, sales alerts, and product recommendations.

  7. Turn product questions into sales with alby's Comparison Action

    Last Updated: 11/07/2025 in The alby Platform Configure alby on your site alby capabilities
    Help customers compare products side-by-side with detailed tables.

  8. May 2025: Release notes

    Last Updated: 11/11/2025 in Release Notes
    Create alby Experiences, which allows your customers to interact with alby in new and different ways.

  9. April 2025: Release notes

    Last Updated: 11/11/2025 in Release Notes
    Enhance your customer experience with alby's new Okendo integration, enabling seamless Q&A and review management for your platform.

  10. July 2025: Release notes

    Last Updated: 11/11/2025 in Release Notes
    Discover new alby features including customizable Single Button prompts, Product Advisor actions, smart recommendations, and performance-based pricing updates.
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