Popular Articles

  1. Managing Guided Questionnaire's questions to optimize the customer experience

    Customize guided questionnaire questions to help customers find the right products. Edit, add, or remove questions for your catalog categories.
  2. Turn product questions into sales with alby's Comparison Action

    Help customers compare products side-by-side with detailed tables.
  3. Engage customers at the right moment with targeted alby Outbound Messages

    Engage customers proactively with alby Outbound Messages. Guide visitors toward conversion with targeted prompts, sales alerts, and product recommendations.
  4. August 2025: Release notes

    Create custom quiz-like experiences with Guided Questionnaire widgets to help your customers discover products more effectively and boost engagement.
  5. November 2025: Release notes

    Shopify MCP integration enables seamless product search and cart management, while new default Actions and Comparison feature enhance shopping experiences.
  6. September 2025: Release notes

    Discover how to provide publicly accessible URLs for alby to scrape and extract information, plus explore new categorization options for your documents.
  7. January 2026: Release notes

    Engage customers proactively with outbound messages. Take control of conversations instead of waiting for inbound inquiries.
  8. Show document citations in alby responses

    Control which documents your AI agent cites as sources. Learn how to manage document visibility and transparency settings in alby.
  9. December 2025: Release notes

    Discover key updates to alby's inbox, experiences, and knowledge features. Manage conversations efficiently with new customer service tags, resolution status tracking, and agent action details.
  10. February 2026: Release notes

    Integrations Emplifi has been added as an integration option for reviews.