Popular Articles

  1. September 2025: Release notes

    Discover how to provide publicly accessible URLs for alby to scrape and extract information, plus explore new categorization options for your documents.
  2. Turn product questions into sales with alby's Comparison Action

    Help customers compare products side-by-side with detailed tables.
  3. Customize your alby Agent's language to match your customers

    Customize your alby Agent's language settings to serve customers worldwide.
  4. November 2025: Release notes

    Shopify MCP integration enables seamless product search and cart management, while new default Actions and Comparison feature enhance shopping experiences.
  5. Show document citations in alby responses

    Control which documents your AI agent cites as sources. Learn how to manage document visibility and transparency settings in alby.
  6. December 2025: Release notes

    Discover key updates to alby's inbox, experiences, and knowledge features. Manage conversations efficiently with new customer service tags, resolution status tracking, and agent action details.
  7. Engage customers at the right moment with targeted alby Outbound Messages New

    Engage customers proactively with alby Outbound Messages. Guide visitors toward conversion with targeted prompts, sales alerts, and product recommendations.
  8. January 2025: Release notes New

    Engage customers proactively with outbound messages. Take control of conversations instead of waiting for inbound inquiries.