Popular Articles

  1. October 2025: Release notes

    Enhance your customer conversations with alby Context using browsing history and cart data, plus track orders seamlessly with new AfterShip integration.
  2. March 2025: Release notes

    Discover new mobile widget button layouts and category-level product assignment features in the latest platform updates to enhance your workflow efficiency.
  3. February 2025: Release notes

    What's new for alby in February 2025.
  4. January 2026: Release notes

    Engage customers proactively with outbound messages. Take control of conversations instead of waiting for inbound inquiries.
  5. June 2025: Release notes

    Discover alby's latest platform updates including new Playbooks for AI Agents, Stamped integrations, enhanced analytics, and improved customization options.
  6. November 2025: Release notes

    Shopify MCP integration enables seamless product search and cart management, while new default Actions and Comparison feature enhance shopping experiences.
  7. Show document citations in alby responses

    Control which documents your AI agent cites as sources. Learn how to manage document visibility and transparency settings in alby.
  8. August 2025: Release notes

    Create custom quiz-like experiences with Guided Questionnaire widgets to help your customers discover products more effectively and boost engagement.
  9. December 2025: Release notes

    Discover key updates to alby's inbox, experiences, and knowledge features. Manage conversations efficiently with new customer service tags, resolution status tracking, and agent action details.
  10. September 2025: Release notes

    Discover how to provide publicly accessible URLs for alby to scrape and extract information, plus explore new categorization options for your documents.