Popular Articles

  1. February 2025: Release notes

    What's new for alby in February 2025.
  2. March 2025: Release notes

    Discover new mobile widget button layouts and category-level product assignment features in the latest platform updates to enhance your workflow efficiency.
  3. June 2025: Release notes

    Discover alby's latest platform updates including new Playbooks for AI Agents, Stamped integrations, enhanced analytics, and improved customization options.
  4. January 2026: Release notes

    Engage customers proactively with outbound messages. Take control of conversations instead of waiting for inbound inquiries.
  5. November 2025: Release notes

    Shopify MCP integration enables seamless product search and cart management, while new default Actions and Comparison feature enhance shopping experiences.
  6. August 2025: Release notes

    Create custom quiz-like experiences with Guided Questionnaire widgets to help your customers discover products more effectively and boost engagement.
  7. Show document citations in alby responses

    Control which documents your AI agent cites as sources. Learn how to manage document visibility and transparency settings in alby.
  8. December 2025: Release notes

    Discover key updates to alby's inbox, experiences, and knowledge features. Manage conversations efficiently with new customer service tags, resolution status tracking, and agent action details.
  9. September 2025: Release notes

    Discover how to provide publicly accessible URLs for alby to scrape and extract information, plus explore new categorization options for your documents.
  10. Group customer questions by theme with Theme Analysis

    Organize customer feedback into actionable insights with theme analysis. Group questions by category, track conversion rates, and identify gaps in your customer outreach strategy.