Inbox The tags available in conversations have been updated to be customer service-focused. Resolution Status is a new field for conversations , allowing you to know if a thread may require more followup. Response Details have been updated...
Track and evaluate your customer service responses with alby's automatic tagging system. Filter by tags, monitor resolution status, and identify training opportunities.
The alby customer support handoff feature enables your AI agent to transfer conversations to human support agents through your customer support platform. When a customer needs assistance beyond what alby can provide, the feature allows smooth transi...