alby
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Glossary
Release Notes
Getting Started Guide
Setting up alby on your website
How to set up your own LLM with alby
Launch on Shopify
Shopify Install & Launch Full Walkthrough
How do I access alby through Shopify?
Add alby Experiences to your Shopify store
Install alby's Shopify App
Assisted conversion pricing
Connect your Shopify store to alby and let your AI agent help customers shop
The alby Platform
Add knowledge
Add company and product documents to alby
Importing your product data feed into alby
Show document citations in alby responses
Integrations
Expand alby's capabilities through 3rd party integrations
Information collection and integrations used by alby
Connect customers to human support team
Create guardrails
Guardrails and branding your alby widgets
Customize your alby Agent's language to match your customers
Configure alby on your site
Customize alby's look and feel
Add an alby Experience to your site
Product Description Writer overview
alby Context: Enhancing customer experience with session data
alby capabilities
Create alby AI Agents focused on each part of your site
Actions: Enabling alby Agent capabilities
Define how alby responds with Playbooks
Leveraging Co-purchase and Co-view actions
Enable the Check compatibility action
Enable AI-powered customer support with the Help Center widget
Turn product questions into sales with alby's Comparison Action
Engage customers at the right moment with targeted alby Outbound Messages
New
Streamline product discovery with Guided Questionnaire widgets
Test and QA
Monitor your conversations with the alby Inbox
The alby Playground
Response tags
Analytics
Access alby analytics
A/B Testing alby
Developer Docs
alby Support help
Updated Articles
alby Support help
Last Updated: 01/29/2026
How to contact the alby support team
December 2025: Release notes
Last Updated: 01/29/2026
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Release Notes
Discover key updates to alby's inbox, experiences, and knowledge features. Manage conversations efficiently with new customer service tags, resolution status tracking, and agent action details.
January 2025: Release notes
New
Last Updated: 01/29/2026
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Release Notes
Engage customers proactively with outbound messages. Take control of conversations instead of waiting for inbound inquiries.
Engage customers at the right moment with targeted alby Outbound Messages
New
Last Updated: 01/20/2026
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The alby Platform
Configure alby on your site
alby capabilities
Engage customers proactively with alby Outbound Messages. Guide visitors toward conversion with targeted prompts, sales alerts, and product recommendations.
Product Description Writer overview
Last Updated: 01/20/2026
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The alby Platform
Configure alby on your site
Use AI to automatically rewrite product descriptions to answer the top questions that drive customers
Add an alby Experience to your site
Last Updated: 12/18/2025
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The alby Platform
Configure alby on your site
Embed different types of conversations into your site, called Experiences
Customize alby's look and feel
Last Updated: 12/18/2025
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The alby Platform
Configure alby on your site
Customize your alby widget to match brand styling, color scheme, and preferred settings
Show document citations in alby responses
Last Updated: 12/17/2025
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The alby Platform
Add knowledge
Control which documents your AI agent cites as sources. Learn how to manage document visibility and transparency settings in alby.
Add company and product documents to alby
Last Updated: 12/16/2025
in
The alby Platform
Add knowledge
Improve customer interactions by importing product documents into alby. Categorize for precision and assign to products for optimized responses.
Monitor your conversations with the alby Inbox
Last Updated: 12/10/2025
in
The alby Platform
Test and QA
Capture real-time conversations from your site and track the quality of responses
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