Updated Articles

  1. Actions: Enabling alby Agent capabilities Updated

    Configure Actions for your alby Agent to compare products, check compatibility, recommend items, and provide personalized responses.
  2. October 2025: Release notes Updated

    Enhance your customer conversations with alby Context using browsing history and cart data, plus track orders seamlessly with new AfterShip integration.
  3. alby Context: Enhancing customer experience with session data Updated

    Discover how alby Context enhances customer conversations by leveraging browsing history, cart items, and search data to create personalized AI interactions.
  4. Monitor your conversations with the alby Inbox

    Capture real-time conversations from your site and track the quality of responses
  5. Access alby analytics

    How to view and understand your alby analytics
  6. Define how alby responds with Playbooks

    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
  7. Enable AI-powered customer support with the Help Center widget New

    The alby Help Center widget provides customers with an AI support experience on your website. Typically placed on your help or FAQ page, it allows customers to ask questions about customer service topics like shipping, returns, warranties, and accou...
  8. Connect customers to human support team New

    The alby customer support handoff feature enables your AI agent to transfer conversations to human support agents through your customer support platform. When a customer needs assistance beyond what alby can provide, the feature allows smooth tran...
  9. Add an alby Experience to your site

    Embed different types of conversations into your site, called Experiences
  10. A/B Testing alby

    How to A/B test alby on your site