Updated Articles

  1. Define how alby responds with Playbooks

    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
  2. Actions: Enabling alby Agent capabilities

    Enable and use Actions in your alby Agents to enhance customer interactions
  3. Leveraging Co-purchase and Co-view actions

    alby's recommendation actions help deliver smarter product suggestions to customers, including Best Sellers, Co-purchase, and Co-view features.
  4. Product Advisor: Guided product discovery for customers

    Product Advisor guides customers through product discovery by asking questions about needs and preferences, offering personalized recommendations similar to in-store assistance from a salesperson.
  5. Install alby's Shopify App

    Installing alby's Shopify app will automatically connect your product catalog with alby's Admin.
  6. Guardrails and branding your alby widgets

    Learn how to customize alby's voice and tone using Rules and Global Guidelines to match your brand and improve customer experience.
  7. Setting up alby on your website

    The following information is only for brands that do not  integrate with Shopify. If you use Shopify for your storefront, see the Launch on Shopify category .  The first step in getting alby on your website is to insert the alby Website Integra...
  8. Access alby analytics

    How to view and understand your alby analytics
  9. Streamline product discovery with Guided Questionnaire widgets

    Create Custom and Dynamic Guided Questionnaire widgets that help customers find the right products through targeted questions on your PLPs.
  10. Add an alby Experience to your site

    Embed different types of conversations into your site, called Experiences