Updated Articles

  1. October 2025: Release notes

    Enhance your customer conversations with alby Context using browsing history and cart data, plus track orders seamlessly with new AfterShip integration.
  2. Expand alby's capabilities through 3rd party integrations

    Integrate customer Q&As, reviews, and your knowledge base to alby’s database
  3. Connect your Shopify store to alby and let your AI agent help customers shop New

    Connect your Shopify storefront to alby and let your AI agent search products, manage carts, and assist customers automatically.
  4. Turn product questions into sales with alby's Comparison Action

    Help customers compare products side-by-side with detailed tables.
  5. Customize alby's look and feel Updated

    Customize your alby widget to match brand styling, color scheme, and preferred settings
  6. Add company and product documents to alby

    Improve customer interactions by importing product documents into alby. Categorize for precision and assign to products for optimized responses.
  7. Actions: Enabling alby Agent capabilities

    Enable Actions at the agent and experience levels to control your alby Agent's capabilities and initial customer prompts.
  8. Monitor your conversations with the alby Inbox

    Capture real-time conversations from your site and track the quality of responses
  9. Access alby analytics

    How to view and understand your alby analytics
  10. Define how alby responds with Playbooks

    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios