The alby Help Center widget provides customers with an AI support experience on your website. Typically placed on your help or FAQ page, it allows customers to ask questions about customer service topics like shipping, returns, warranties, and accou...
The alby customer support handoff feature enables your AI agent to transfer conversations to human support agents through your customer support platform. When a customer needs assistance beyond what alby can provide, the feature allows smooth tran...
Discover how alby Context enhances customer conversations by leveraging browsing history, cart items, and search data to create personalized AI interactions.
Learn how to set up product compatibility checking to help customers find matching items, reduce returns, and improve shopping experience with CSV file mapping.
The following information is only for brands that do not integrate with Shopify. If you use Shopify for your storefront, see the Launch on Shopify category . The first step in getting alby on your website is to insert the alby Website Integ...
Discover new mobile widget button layouts and category-level product assignment features in the latest platform updates to enhance your workflow efficiency.
Learn how to import and manage your product catalog in alby using CSV feeds. Set up SFTP access, structure files correctly, and use delta feeds efficiently.