Updated Articles

  1. Expand alby's capabilities through 3rd party integrations

    Integrate customer Q&As, reviews, and your knowledge base to alby’s database
  2. Connect your Shopify store to alby and let your AI agent help customers shop

    Connect your Shopify storefront to alby and let your AI agent search products, manage carts, and assist customers automatically.
  3. Turn product questions into sales with alby's Comparison Action

    Help customers compare products side-by-side with detailed tables.
  4. Actions: Enabling alby Agent capabilities

    Enable Actions at the agent and experience levels to control your alby Agent's capabilities and initial customer prompts.
  5. Access alby analytics

    How to view and understand your alby analytics
  6. Define how alby responds with Playbooks

    Create and manage Playbooks in alby to provide AI Agents with specific guidance for handling customer scenarios
  7. Enable AI-powered customer support with the Help Center widget

    The alby Help Center widget provides customers with an AI support experience on your website. Typically placed on your help or FAQ page, it allows customers to ask questions about customer service topics like shipping, returns, warranties, and accou...
  8. alby Context: Enhancing customer experience with session data

    Discover how alby Context enhances customer conversations by leveraging browsing history, cart items, and search data to create personalized AI interactions.
  9. Enable the Check compatibility action

    Learn how to set up product compatibility checking to help customers find matching items, reduce returns, and improve shopping experience with CSV file mapping.
  10. Setting up alby on your website

    The following information is only for brands that do not  integrate with Shopify. If you use Shopify for your storefront, see the Launch on Shopify category .  The first step in getting alby on your website is to insert the alby Website Integ...