alby
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Glossary
Release Notes
Getting Started Guide
Setting up alby on your website
How to set up your own LLM with alby
Launch on Shopify
Shopify Install & Launch Full Walkthrough
How do I access alby through Shopify?
Add alby Experiences to your Shopify store
Install alby's Shopify App
Assisted conversion pricing
Connect your Shopify store to alby and let your AI agent help customers shop
The alby Platform
Add knowledge
Add company and product documents to alby
Importing your product data feed into alby
Show document citations in alby responses
Integrations
Expand alby's capabilities through 3rd party integrations
Information collection and integrations used by alby
Connect customers to human support team
Create guardrails
Guardrails and branding your alby widgets
Customize your alby Agent's language to match your customers
Configure alby on your site
Customize alby's look and feel
Add an alby Experience to your site
Managing Guided Questionnaire's questions to optimize the customer experience
Product Description Writer overview
alby Context: Enhancing customer experience with session data
alby capabilities
Create alby AI Agents focused on each part of your site
Actions: Enabling alby Agent capabilities
Define how alby responds with Playbooks
Leveraging Co-purchase and Co-view actions
Enable the Check compatibility action
Enable AI-powered customer support with the Help Center widget
Turn product questions into sales with alby's Comparison Action
Engage customers at the right moment with targeted alby Outbound Messages
Streamline product discovery with Guided Questionnaire widgets
Test and QA
Monitor your conversations with the alby Inbox
The alby Playground
Response tags
Analytics
Access alby analytics
A/B Testing alby
Developer Docs
alby Support help
Updated Articles
Streamline product discovery with Guided Questionnaire widgets
Last Updated: 03/05/2026
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The alby Platform
Configure alby on your site
alby capabilities
Create Custom and Dynamic Guided Questionnaire widgets that help customers find the right products through targeted questions on your PLPs.
Managing Guided Questionnaire's questions to optimize the customer experience
Last Updated: 03/05/2026
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The alby Platform
Configure alby on your site
Customize guided questionnaire questions to help customers find the right products. Edit, add, or remove questions for your catalog categories.
February 2026: Release notes
Last Updated: 03/04/2026
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Release Notes
Integrations Emplifi has been added as an integration option for reviews.
January 2026: Release notes
Last Updated: 03/04/2026
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Release Notes
Engage customers proactively with outbound messages. Take control of conversations instead of waiting for inbound inquiries.
Expand alby's capabilities through 3rd party integrations
Last Updated: 03/04/2026
in
The alby Platform
Integrations
Integrate customer Q&As, reviews, and your knowledge base to alby’s database
Information collection and integrations used by alby
Last Updated: 03/04/2026
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The alby Platform
Integrations
Learn how alby collects personal information and integrates with platforms to enhance your customer experience.
alby Support help
Last Updated: 01/29/2026
How to contact the alby support team
December 2025: Release notes
Last Updated: 01/29/2026
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Release Notes
Discover key updates to alby's inbox, experiences, and knowledge features. Manage conversations efficiently with new customer service tags, resolution status tracking, and agent action details.
Engage customers at the right moment with targeted alby Outbound Messages
Last Updated: 01/20/2026
in
The alby Platform
Configure alby on your site
alby capabilities
Engage customers proactively with alby Outbound Messages. Guide visitors toward conversion with targeted prompts, sales alerts, and product recommendations.
Product Description Writer overview
Last Updated: 01/20/2026
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The alby Platform
Configure alby on your site
Use AI to automatically rewrite product descriptions to answer the top questions that drive customers
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