New Articles

Enable AI-powered customer support with the Help Center widget New

Created On: 10/22/2025 in The alby Platform Configure alby on your site

The alby Help Center widget provides customers with an AI support experience on your website. Typically placed on your help or FAQ page, it allows customers to ask questions about customer service topics like shipping, returns, warranties, and accou...
Connect customers to human support team New

Created On: 10/14/2025 in The alby Platform Integrations

The alby customer support handoff feature enables your AI agent to transfer conversations to human support agents through your customer support platform. When a customer needs assistance beyond what alby can provide, the feature allows smooth tran...
October 2025: Release notes Updated

Published On: 10/13/2025 in Release Notes

Enhance your customer conversations with alby Context using browsing history and cart data, plus track orders seamlessly with new AfterShip integration.
September 2025: Release notes

Created On: 09/16/2025 in Release Notes

Discover how to provide publicly accessible URLs for alby to scrape and extract information, plus explore new categorization options for your documents.
Streamline product discovery with Guided Questionnaire widgets

Published On: 08/18/2025 in The alby Platform Configure alby on your site

Create Custom and Dynamic Guided Questionnaire widgets that help customers find the right products through targeted questions on your PLPs.
Information collection and integrations used by alby

Created On: 08/06/2025 in The alby Platform Integrations

Learn how alby collects personal information and integrates with platforms to enhance your customer experience.
August 2025: Release notes

Created On: 08/19/2025 in Release Notes

Create custom quiz-like experiences with Guided Questionnaire widgets to help your customers discover products more effectively and boost engagement.
Leveraging Co-purchase and Co-view actions

Created On: 07/09/2025 in The alby Platform Configure alby on your site

alby's recommendation actions help deliver smarter product suggestions to customers, including Best Sellers, Co-purchase, and Co-view features.
Assisted conversion pricing

Created On: 07/09/2025 in Launch on Shopify

Discover alby's outcome-based pricing model for self-serve brands. Track assisted conversions and manage costs easily.
How to set up your own LLM with alby

Created On: 07/08/2025 in Getting Started Guide

Learn about the benefits, risks, and limitations of integrating your own large language model (LLM) account with alby versus using alby's built-in LLM service.