Release Notes

Engage customers proactively with outbound messages. Take control of conversations instead of waiting for inbound inquiries.

Discover key updates to alby's inbox, experiences, and knowledge features. Manage conversations efficiently with new customer service tags, resolution status tracking, and agent action details.

Shopify MCP integration enables seamless product search and cart management, while new default Actions and Comparison feature enhance shopping experiences.

Enhance your customer conversations with alby Context using browsing history and cart data, plus track orders seamlessly with new AfterShip integration.

Discover how to provide publicly accessible URLs for alby to scrape and extract information, plus explore new categorization options for your documents.

Create custom quiz-like experiences with Guided Questionnaire widgets to help your customers discover products more effectively and boost engagement.

Discover new alby features including customizable Single Button prompts, Product Advisor actions, smart recommendations, and performance-based pricing updates.

Discover alby's latest platform updates including new Playbooks for AI Agents, Stamped integrations, enhanced analytics, and improved customization options.

Create alby Experiences, which allows your customers to interact with alby in new and different ways.

Enhance your customer experience with alby's new Okendo integration, enabling seamless Q&A and review management for your platform.